Care

Shipping & returns

Plain policies for handmade and made-to-order pieces. Reach us on WhatsApp anytime.

Shipping

We ship nationwide across Pakistan.
In-stock pieces are prepared after payment or COD confirmation.
Made-to-order and custom pieces follow the lead time on the product page or quote (usually noted in days).
You’ll get tracking by email or WhatsApp when your parcel leaves the studio.
Shipping fees (if any) are shown at checkout. Free-shipping thresholds may apply when offered.

Damaged or incorrect in-stock items: contact us within 48 hours of delivery with clear photos — we’ll arrange a replacement or refund.
Change of mind on in-stock pieces may be considered case-by-case within 3 days if unused and in original packing; return shipping is the buyer’s responsibility unless we made an error.
Made-to-order and custom pieces are made for you and are not returnable unless there is a studio fault.
Sale or intro-offer items follow the same damage policy only.